Returns & Exchanges
At Shiels, we want you to be completely satisfied with your purchase. If you are not entirely happy with your selection, we offer a 30-day return policy for a refund or exchange on all full-priced items.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully place the items in their original packaging, ensuring all tags and certificates are included to maintain the product's integrity.
Ship to Shiels
Print your generated shipping label and drop off the package at any authorized postal service location or carrier hub.
Receive Refund or Exchange
Once our quality control team inspects the returned items, we will process your refund to the original payment method or ship your new exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing